In-Home Care Referrals for Social Workers, Case Managers, and Healthcare Providers
A reliable non-medical home care partner for hospital discharge planners, VA social workers, case managers, SNF discharge teams, and hospice agencies across Northeast Texas and Arkansas. Same-day intake when possible. No contracts, no minimums for the family. Hundreds of families served.
Credentials & Identifiers for Your Referral System
Use the information below to add Embark Care to your discharge planning system, EHR provider directory, or VA Community Care authorization.
Embark Care, LLC
NPI: 1437747730
Texas HHSC HCSSA License: #020526 (Personal Assistance Services)
TriWest & Optum credentialed for VA Community Care
Intake fax: (903) 204-4325
Intake phone: (903) 204-4324
Who We Take Referrals From
Hospital Discharge Planners
Same-day or next-day starts for post-acute patients going home. We handle ADL support, supervision, medication reminders, and transportation so families don’t bounce back into the ED.
VA Social Workers & HBPC Teams
TriWest & Optum credentialed for VA Community Care. Provide NPI 1437747730 on the authorization. We bill the network directly — veteran and family have no out-of-pocket exposure.
Case Managers & SNF Discharge
For long-term care insurance, VA benefits, Area Agency on Aging programs, Community Memory Care programs (Henderson and Hunt counties), or private pay clients — we coordinate with the payor, gather authorizations, and confirm hours before the start of care.
Hospice Agencies
Companion and personal care hours alongside hospice services. We pair caregivers with families needing more daily presence than the hospice benefit covers, and offer 24-hour rates for affordable around-the-clock care at end of life.
Home Health Agencies
We layer non-medical hours under your skilled visits — bathing, meal prep, supervision — so your patients have continuous support between nurse and therapy visits.
Physicians & Geriatric Practices
A trusted non-medical home care option you can recommend with confidence. Embark is a personal attendant services agency — we don’t provide clinical care, but updates on the client’s home situation are available to your team upon request.
Why Hospital Discharge Teams Trust Embark Care
Fast Start Times
Same-day or next-day starts when clinically needed. We staff from four local offices, not a centralized scheduling pool three states away.
No Family Friction
No contracts, no hourly minimums, no setup fees. Families aren’t pushed into long commitments at one of the hardest moments of their year.
Texas HHSC Licensed PAS Agency
Licensed under Chapter 142, Texas Health and Safety Code (HCSSA #020526). Caregivers complete a state-aligned competency program covering ADLs, infection control, abuse/neglect reporting, dementia care, and emergency response.
A Real Person Answers
A real intake supervisor calls you back — not a call center. Caregiver observations are reviewed by a supervisor each day, and we can share updates with the referring team upon request when the family authorizes it.
Locally Owned, 40+ Years of Experience
Embark Care was built by Northeast Texas home-care veterans with four decades in the industry. The same people who answer your call are accountable for the care delivered.
Four Local Offices
Paris, Tyler, Greenville, and Texarkana — 43 Texas counties and 10 Arkansas counties covered. Your patient gets a caregiver from their community, not a stranger driving in from out of region.
How to Send a Referral
Four ways to reach intake. Pick whichever fits your workflow.
1. Phone
(903) 204-4324
A live intake supervisor answers during business hours — not a call tree.
2. Fax
(903) 204-4325
Send your facility’s referral form, discharge summary, or authorization document. We confirm receipt by phone in a timely manner.
3. Secure Email
info@embarkcare.net
Send a referral any time — we monitor inbound referrals around the clock. Encrypt PHI per your facility’s policy.
4. Online Form
Get a Quote form
For non-PHI inquiries: share basic patient need, county, schedule, and a callback number. We follow up promptly.
After-hours and weekend discharge? Use the same intake number — (903) 204-4324. The on-call supervisor is paged for urgent post-discharge starts. We have begun care the same evening of a Friday hospital discharge.
What Happens After You Send the Referral
Step 1 — Screen for needs, resources & benefits
We screen the client for service needs and review available resources and benefit eligibility — VA Community Care, HBPC, Aid & Attendance, long-term care insurance, Area Agency on Aging, Community Memory Care programs, and private pay options — so the family knows what’s available before care is planned.
Step 2 — Intake call
An intake coordinator promptly contacts the family to confirm address, schedule, and any home environment concerns — pets, stairs, equipment, oxygen, etc.
Step 3 — In-home assessment
A supervisor meets the client in the home (or hospital room before discharge) to build the care plan and match the right caregiver. Most assessments happen quickly — often the same or next day.
Step 4 — Care begins
Care can start the same day as the assessment when needed. We send a confirmation back to the referring discharge planner with the caregiver name and start time.
Services We Provide
Embark Care is a non-medical (personal attendant services) agency. We do not provide skilled nursing, wound care, or therapy — but we coordinate with the agencies that do.
Personal care & ADL support · Bathing, dressing, toileting, transfers · Meal preparation & feeding · Light housekeeping & laundry · Medication reminders · Transportation to appointments · Companionship & supervision · Memory care & dementia-specific support · Hospice support hours · Respite for family caregivers · 24-hour and live-in care
Payment Sources We Accept
VA Community Care (via TriWest & Optum) · VA HBPC referrals · VA Aid & Attendance pension · VetAssist Program · Long-term care insurance (most major carriers) · Area Agency on Aging programs · Community Memory Care programs (Henderson and Hunt counties) · Private pay starting at $25/hour
Note: Embark Care does not bill Medicare or Medicaid.
Service Area
Four offices serving 43 Texas counties and 10 Arkansas counties.
Paris, TX
Headquarters — serves 22 Northeast Texas counties including Lamar, Red River, Fannin, Hopkins, Delta, Franklin, Titus, and surrounding.
Tyler, TX
Serves 13 East Texas counties including Smith, Henderson, Wood, Anderson, Cherokee, Van Zandt, and surrounding.
Greenville, TX
Serves 8 North Texas counties including Hunt, Rains, Kaufman, Rockwall, and surrounding.
Texarkana, AR
Serves 10 Southwest Arkansas counties including Miller, Little River, Hempstead, Howard, and surrounding.
FAQs for Referral Partners
How fast can you start care after a hospital discharge?
For weekday discharges with daytime notice, same-day starts are routine. For Friday afternoon or weekend discharges, we have begun care the same evening when an on-call supervisor is paged. The typical fastest path is: fax referral → intake call to family within the hour → in-home assessment → caregiver in the home.
Do you accept VA Community Care authorizations?
Yes. Embark Care is credentialed with both TriWest and Optum, the two third-party administrators of the VA Community Care Network. Use NPI 1437747730 on the authorization. We bill the network directly — the veteran and family have no out-of-pocket exposure.
What is the minimum visit length?
There is no minimum. Most home care agencies in this region require a 4-hour minimum shift. Embark Care does not — we will staff a 1-hour bath visit, a 2-hour mid-day check-in, or full live-in coverage, whichever fits the clinical need. This is the single biggest differentiator families and discharge planners notice.
Do you provide skilled nursing or wound care?
No. Embark Care is a Texas HHSC licensed Home and Community Support Services Agency (HCSSA #020526) authorized for Personal Assistance Services — non-medical home care only. We coordinate with the home health agency, hospice, or VA HBPC team handling skilled care. Many of our clients have both.
What private pay rate should I quote families?
$25 to $30 per hour depending on care level and location. No setup fees, no contracts, no minimum hours, no cancellation fees. Live-in and 24-hour rates available on request.
What about clients outside your service area?
If the family is outside our 43-Texas-county / 10-Arkansas-county footprint, we will connect them with a trusted home care agency in their area. We do not deliver care outside our licensed service area.
Send Your Next Referral to Embark Care
Add Embark Care to your discharge planning system today. The information your team needs is right here — copy it into your provider directory, save the intake fax in your EHR favorites, and call us anytime the family across the desk needs help getting home safely.
Embark Care, LLC
NPI: 1437747730
Intake fax: (903) 204-4325
Intake phone: (903) 204-4324
For families navigating the VA system, see VA Home Care Benefits. For service details, see our services.